| |  | Frequently asked questions
- What Is PetSure?
- PetSure is
peace of mind for pet owners who want assistance in reducing
the cost of the veterinary bills for their pets.
- What benefits does
PetSure offer?
-
PetSure covers veterinary treatments and surgeries for
accidental injury and illnesses ranging from minor incidents such
as ear infections and bee stings to major conditions such
as broken bones, diabetes and cancer. We also provide
cover towards preventative care such as vaccinations, spaying,
flea, tick and worm control, sterilization and teeth cleaning when
you choose the PetSure Routine Care Cover Option.
- How does PetSure
work?
- Once your vet has treated your pet, simply send in a PetSure claim form along with your vet's detailed account and proof of payment. PetSure then calculates the benefit and pays you directly. It is as simple as that.
Note: Benefits are paid according to
the PetSure Benefit Schedule which is based on the South
African Veterinary Council Guideline of Fees.
- What is not covered?
- Like most insurance
policies, we have some exclusions to keep your premiums low.
These include: pregnancy, elective procedures, foods/diets,
grooming, behavioural problems, tick paralysis, hereditary
and congenital defects, and pre-existing conditions that
showed clinical signs before taking out the insurance.
- Can my pet visit any
vet I choose?
- Yes, you can use any
Veterinarian who is licenced to practice in South Africa.
- Are there any age
limits for the insurance?
- There is no age limit
for Accidental Injury Cover but no pet under the age of 8
weeks or older than 8 years can enrol on the Plan 100 or
Plan 80. Once enrolled, cover may be kept for life.
- When will my policy
start and when can I claim?
- Your membership will
start on the first day of the month after your application
has been accepted by us. You may make a claim for conditions
which arise 30 days after this date.
- What is an
Accidental Injury?
- A physical or bodily
injury that happens accidentally to your pet as a result of
external, violent and visible means for example: broken
bones, snake bite, dog/cat fight.
- What is an Illness?
- An Illness means an
unexpected sickness or disease or any change to your pet's
normal healthy state, which is not caused by injury to your
pet. For example: upset stomach, skin conditions, ear
infection.
- Does PetSure offer
benefits towards preventative treatment?
- Yes, we recommend and
encourage responsible pet ownership. This includes spaying
your pet, annual vaccination, deworming, etc. Benefits are
available towards these services when choosing the add on
Routine Care Cover option.
- Does my pet have to
have a microchip or tattoo to claim?
- Yes, this provides
permanent identification and acts as your pet's Medical Aid
Card, allowing you to utilise any vet countrywide.
- What if I change my
mind after signing up with PetSure?
- You have a 14 day
money back guarantee period from the start date of your
policy to review and cancel with no obligation. If you would
like to cancel your policy after this period we require one
month's written notice to cancel.
- Where can I find out
more information about PetSure and the costs?
- Please refer to the Rates and Benefits Table for
current rates and benefits or contact PetSure’s client
service department at:
Tel: 0860 738 787
Email: membership@petsure.co.za.
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